Field Service Representative

East Syracuse, NY 13057

Posted: 02/26/21 Employment Type: Direct Job Category: IT - Network Job Number: 77049409

Job Description

FIELD SERVICE REPRESENTATIVE

In this role you will be responsible for Point of Sale (POS) supported software, applications, processes, installation, and training.

Responsibilities include:

  • Administer and configure firewall settings.
  • Implement and monitor POS system and data security.
  • Assist with set of store servers, applications and processes needed to bring the store live.
  • Log and document all supportive requests in service tickets and ensure tickets are meeting SLA's.
  • Install operating systems, software, patches, upgrades and hardware (servers, PC's, switches and routers).
  • Troubleshoot escalation calls.

MUST have:

  • Bachelor's degree or equivalent experience in the POS industry.
  • 2+ years' experience
  • Proficient in Outlook, Word, Excel and PowerPoint.
  • Proven customer service experience.
  • Technical aptitude.

Travel:

  • 75% travel

MUST BE EITHER A US CITIZEN OR PERMANENTLY AUTHORIZED TO BE CONSIDERED. PLEASE NO 3RD PARTIES OR CORP TO CORP.

For additional details please contact John Berardi @ 315-449-1838 OR via email at jberardi@issitechpros.com

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