Field Service Representative
East Syracuse, NY 13057
Job Description
FIELD SERVICE REPRESENTATIVE
In this role you will be responsible for Point of Sale (POS) supported software, applications, processes, installation, and training.
Responsibilities include:
- Administer and configure firewall settings.
- Implement and monitor POS system and data security.
- Assist with set of store servers, applications and processes needed to bring the store live.
- Log and document all supportive requests in service tickets and ensure tickets are meeting SLA's.
- Install operating systems, software, patches, upgrades and hardware (servers, PC's, switches and routers).
- Troubleshoot escalation calls.
MUST have:
- Bachelor's degree or equivalent experience in the POS industry.
- 2+ years' experience
- Proficient in Outlook, Word, Excel and PowerPoint.
- Proven customer service experience.
- Technical aptitude.
Travel:
- 75% travel
MUST BE EITHER A US CITIZEN OR PERMANENTLY AUTHORIZED TO BE CONSIDERED. PLEASE NO 3RD PARTIES OR CORP TO CORP.
For additional details please contact John Berardi @ 315-449-1838 OR via email at jberardi@issitechpros.com
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