Quick Service Help Desk Analyst

East Syracuse, NY 13057

Posted: 01/15/21 Employment Type: Direct Job Category: IT - PC Support Job Number: 77049352

Job Description

HELP DESK ANALYST

In this role you will be responsible for diagnosing and resolving Point-of-Sale hardware and software problems via telephone and remote connection.

Responsibilities include:

  • Troubleshoot POS systems hardware and software.
  • Responds and resolves support calls from customers across the U.S.
  • Follows up on open tickets and ongoing issues in the call queue.
  • Meet assigned targets for daily/weekly call resolutions.

MUST have:

  • 1+ year working knowledge of PC components, network connectivity.
  • Experience with Windows servers, Windows XP and up is a plus.
  • Experience with Windows 7 & 10.
  • Ability to maintain a positive, empathetic and professional attitude towards customer.

MUST BE EITHER A US CITIZEN OR PERMANENTLY AUTHORIZED TO BE CONSIDERED. PLEASE NO 3RD PARTIES OR CORP TO CORP. LOCAL CANDIDATES PREFERRED

For additional details please contact Mike Wieczorek @ 315-449-1838 OR via email at mwieczorek@issitechpros.com
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