Quick Service Help Desk Analyst
East Syracuse, NY 13057
Job Description
HELP DESK ANALYST
In this role you will be responsible for diagnosing and resolving Point-of-Sale hardware and software problems via telephone and remote connection.
Responsibilities include:
- Troubleshoot POS systems hardware and software.
- Responds and resolves support calls from customers across the U.S.
- Follows up on open tickets and ongoing issues in the call queue.
- Meet assigned targets for daily/weekly call resolutions.
MUST have:
- 1+ year working knowledge of PC components, network connectivity.
- Experience with Windows servers, Windows XP and up is a plus.
- Experience with Windows 7 & 10.
- Ability to maintain a positive, empathetic and professional attitude towards customer.
MUST BE EITHER A US CITIZEN OR PERMANENTLY AUTHORIZED TO BE CONSIDERED. PLEASE NO 3RD PARTIES OR CORP TO CORP. LOCAL CANDIDATES PREFERRED
For additional details please contact Mike Wieczorek @ 315-449-1838 OR via email at mwieczorek@issitechpros.com
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