Desktop Administrator (Onsite)

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: Desktop Administrator
Location: On-site at Campus Library
Job Type: Full-time, direct hire
Salary Range: $70,000–$85,000 annually depending on experience

About the Role:

We’re seeking a technically skilled Desktop Administrator to support and enhance a dynamic academic computing environment. This role is essential to managing over 2,000 desktop devices and related infrastructure, ensuring users across campus receive reliable and responsive technical service. You will play a vital part in the institution’s commitment to academic excellence, diversity, equity, and inclusion.

Key Responsibilities:

Desktop Systems and Client Support

• Install, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and peripherals

• Support Windows and macOS systems with imaging, data transfer, and troubleshooting

• Deploy and maintain both standard and specialized software packages

• Manage hardware/software lifecycles from procurement to decommissioning

• Deliver Tier 2/3 support and act as escalation for complex issues

• Coordinate equipment refresh cycles and end-user onboarding

• Develop and maintain desktop software configurations, including security updates, patches, integrations, and license management

• Independently manage and enhance endpoint management platforms (e.g., JAMF, SCCM/Intune), including designing and updating configuration profiles, patch management strategies, and deployment policies

• Collaborate with internal teams, consultants, and vendors for evaluations and implementations

• Document technical procedures and user support resources

Server and Application Administration

• Administer Windows/macOS server operating systems and related services

• Support and maintain server applications that underpin desktop infrastructure

• Perform routine system updates, backups, and performance tuning

• Monitor system health and proactively resolve infrastructure issues

• Train staff on systems usage and communicate changes to stakeholders

• Recommend best practices for infrastructure security and performance

Qualifications:

Education:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience

Experience:

• Minimum 2 years in a comparable IT support or desktop administration role

• Experience in higher education preferred but not required

• Experience administering JAMF and/or SCCM/Intune environments beyond day-to-day usage — including automation, scripting, or policy creation — is strongly preferred

Technical Skills:

• Proficiency with both Windows and macOS operating systems

• Administrator-level experience with desktop management tools such as JAMF and SCCM/Intune, including building and maintaining policies, deployment workflows, software updates, and security configurations

• Familiarity with Windows Active Directory, cloud-based systems, and print management solutions

• Knowledge of enterprise-level systems administration including antivirus, data backup, and imaging tools

• Strong documentation and knowledge sharing abilities

Certifications:

• Industry certifications (e.g., Windows, macOS platforms) preferred

Soft Skills:

• Strong customer service and interpersonal skills

• Calm, patient demeanor with excellent listening and communication abilities

• Ability to explain technical concepts to non-technical users

• Adaptable, collaborative, and self-directed with strong time management

• Committed to fostering a diverse, equitable, and inclusive workplace

Why Join Us?

Join a mission-driven team that values innovation, inclusion, and excellence in service delivery. You'll enjoy opportunities for professional growth, cross-departmental collaboration, and meaningful contributions to an academic community. We embrace a culture of learning, respect, and forward-thinking technology support.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.