(315) 449-1838

IT Field Support Technician (Onsite)

East Syracuse, NY 13057

Posted: 09/07/24 Employment Type: Direct Job Category: IT - PC Support Job Number: 77049940-1

Job Description

IT Field Support Technician

This is a direct-hire, on-site position located in Syracuse, NY.

  • Must be permanently authorized to work in the US or a US citizen to apply
  • Please no 3rd parties or C2C
  • We are unable to sponsor at this time.

The IT Field Support Technician's primary responsibility is to resolve tickets onsite as assigned and planned out by the dispatcher.

Responsibilities:

  • Works tickets in order of assignment and plan by the dispatcher.
  • Effectively preps all hardware to ensure minimal downtime to customer.
  • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
  • Works closely with teammates and customers to relay critical information to and from technicians and customers.
  • Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
  • Required to participate in on-call rotation

Requirements:

  • Must have 1-3 years experience in a similar position.
  • Must have Entry Level understanding of business systems and networking.
  • Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
  • Must own reliable means of transportation.
  • Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report.

This Position is paying between $39,500 and $47,800 based on experience.

FOR MORE INFORMATION, CONTACT KEVIN SABINE AT 315-449-1838 OR KSABINE@ISSITECHPROS.COM
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