ISSI Tech Pros
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IT Field Support Technician (Onsite)
Posted: 09/07/24
2024-03-27
2024-05-08
Employment Type:
Direct
Job Category: IT - PC Support
Job Number: 77049940-1
Job Description
IT Field Support Technician
This is a direct-hire, on-site position located in Syracuse, NY.
- Must be permanently authorized to work in the US or a US citizen to apply
- Please no 3rd parties or C2C
- We are unable to sponsor at this time.
The IT Field Support Technician's primary responsibility is to resolve tickets onsite as assigned and planned out by the dispatcher.
Responsibilities:
- Works tickets in order of assignment and plan by the dispatcher.
- Effectively preps all hardware to ensure minimal downtime to customer.
- Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
- Works closely with teammates and customers to relay critical information to and from technicians and customers.
- Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
- Required to participate in on-call rotation
Requirements:
- Must have 1-3 years experience in a similar position.
- Must have Entry Level understanding of business systems and networking.
- Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
- Must own reliable means of transportation.
- Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report.
This Position is paying between $39,500 and $47,800 based on experience.
FOR MORE INFORMATION, CONTACT KEVIN SABINE AT 315-449-1838 OR KSABINE@ISSITECHPROS.COM
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