IT Level 1 Support Specialist (ONSITE)

Syracuse, NY 13209

Posted: 07/21/24 Employment Type: Contract To Hire Job Category: IT - PC Support Job Number: 6836

Job Description

This is a an onsite contract role located in Syracuse, NY.

Please no 3rd parties or C2C
Must be a US Permanent Resident or Citizen - we are unable to sponsor at this time.


Responsibilities:
  • Act as the initial contact for end users requiring technical support, whether it's via phone, email, or face-to-face interactions.
  • Conduct effective troubleshooting by employing diagnostic methods and relevant questioning.
  • Assess and identify the most appropriate solutions based on issues and information provided by end-users.
  • Guide users step-by-step through the process of resolving their technical problems.
  • Work collaboratively with and support other members of the IT teams (network, systems, or security) to tackle more complex technical issues.
  • Utilize a service/help desk system to track, prioritize, and manage support requests efficiently.
  • Establish, document, and maintain system standards to ensure consistent performance.
  • Successfully complete assigned projects within the designated time frame, budget, and specifications.

Required Skills & Experience:
  • Previous experience in information technology or system administration is desirable.
  • Knowledge of PC hardware, familiarity with office environments.
  • Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems.
  • Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning.
  • Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms.
  • Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests.
FOR MORE INFORMATION, CONTACT Kevin Sabine @ 315-449-1838 ext. 220 OR ksabine@issitechpros.com
 

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About Syracuse, NY

Discover your next career opportunity in the vibrant city of Syracuse, New York! Nestled in the heart of Upstate New York, Syracuse offers a perfect blend of bustling city life and scenic beauty. Known for its rich history, diverse culture, and thriving job market, Syracuse presents a myriad of growth possibilities for job seekers. From the renowned Syracuse University campus to the picturesque Onondaga Lake Park, this area boasts landmarks like the historic Erie Canal Museum and exciting events at the Syracuse Stage theater. Indulge in local delicacies like salt potatoes and half-moon cookies while experiencing the lively arts scene at the Everson Museum of Art. Explore our job listings today and take a step towards a fulfilling career in this captivating region!