IT Support Analyst (On-site)

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Location: Syracuse, NY (On-site)
Pay Range: 25.00/hr. - 28.00/hr. depending on experience

About the Role:

We are seeking an IT Support Analyst to provide technical assistance across multiple locations. This role involves troubleshooting hardware and software issues, managing network infrastructure, and supporting user accounts and systems to ensure seamless operations. The IT Support Analyst will report directly to the Director of IT and play a key role in maintaining and enhancing the company's IT environment.

Key Responsibilities:

• Provide technical support for hardware and software systems across the company.
• Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices.
• Manage user account creation, configuration, and setup.
• Oversee wireless network management and access point configuration.
• Administer Windows updates and Exchange Management Console.
• Maintain and manage file share permissions and network file share servers.
• Analyze and remediate hardware and system-related issues.
• Ensure optimal performance and availability of IT systems.
• Contribute to enhancing cybersecurity measures.
• Work independently, exercising sound judgment in resolving technical challenges.
• Automate routine tasks using scripting and develop basic programs to optimize IT operations.
• Provide first and second-level user support.
• Participate in on-call, off-hours support on a rotating basis.

Qualifications:

Education & Experience:

• Previous experience in IT support or a related role.
• Experience with Active Directory and Group Policy.
• Knowledge of Exchange (both 365 and On-Prem) and Office 365.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP).

Technical Skills:

• Strong problem-solving skills with attention to detail.
• Ability to troubleshoot and support hardware and software issues.
• Experience with Windows updates, network file shares, and cybersecurity measures.
• Basic scripting skills for task automation.

Certifications (Preferred but not required):

• Cybersecurity-related certifications.
• Network+, CCNA, or equivalent networking experience.
• Experience with Office 365, MSSQL, and Hyper-V virtual server configuration.
• Knowledge of phone system configuration and maintenance.

Soft Skills:

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• A customer-focused approach and commitment to providing quality support.
• Team player who values knowledge sharing and continuous learning.

Why Join Us?

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, life, and disability insurance (short- and long-term).
• 401(k) & Roth IRA with company matching.
• Paid vacation and personal time.
• Employee Assistance Program.
• Employee purchase discounts.
• Opportunities for career growth in a rapidly expanding organization.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.