IT Support Specialist - (Remote w/ local daily travel - Syracuse, NY)

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: Level I/II IT Support Technician
Location: Greater Syracuse, NY (50% remote / 50% on-site within 1-hour radius)
Job Type: Full-time, direct hire
Salary Range: $50,000 – $55,000 annually depending on experience

About the Role:

Join a small but long-established Managed Services Provider (MSP) that’s been supporting businesses in the Greater Syracuse area since 1989. We’re looking for a highly motivated, adaptable, and professional IT Support Technician to provide both remote and on-site technical support to clients ranging in size from 2 to 300 users. This is a customer-facing position where strong communication skills and a “customer first” mindset are just as important as your technical capabilities. You’ll be part of a laid-back yet professional team that values independence, high standards, and excellent service.

Key Responsibilities:

• Provide on-site and remote technical support to clients in the Syracuse area (50% travel, 50% remote).

• Troubleshoot and resolve hardware, software, and network-related issues for Windows-based environments.

• Configure and deploy desktops, laptops, printers, and other end-user devices.

• Support and manage user accounts, permissions, and group policies in Active Directory.

• Assist with Microsoft 365, Exchange (cloud and on-prem), and email-related troubleshooting.

• Perform basic network diagnostics.

• Maintain documentation for client systems and service histories.

• Communicate clearly and empathetically with end users, escalating issues when needed.

• Work independently and manage time effectively with minimal oversight.

Qualifications:

Education:

• Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.

Experience:

• Level I: At least 1 year of hands-on IT support experience in a Windows desktop environment.

• Level II: 2+ years of experience supporting Windows environments, ideally in an MSP or customer-facing role.

Technical Skills:

• Strong troubleshooting skills for Windows 10/11 desktop environments.

• Experience with Active Directory user management.

• Familiarity with Office 365, Exchange Online, and Exchange on-premise (preferred).

• Basic networking knowledge (IP, DNS, DHCP, routers/switches).

• Experience with imaging and configuring PCs.

• Printer support and setup experience.

Certifications (Nice to Have):

• CompTIA A+, Network+, Microsoft certifications.

Soft Skills:

• High degree of user empathy and professionalism in customer interactions.

• Strong written and verbal communication skills.

• Self-motivated, able to prioritize and resolve issues without hand-holding.

• Comfortable working in fast-paced and varied customer environments.

Why Join Us?

• Be part of a small, supportive team with a strong reputation built over three decades.

• Autonomy and flexibility—no micromanagement, just accountability.

• Consistent hours: Monday to Friday, 9am–5pm.

• Company-provided laptop and cell phone.

• Mileage/gas reimbursement for all travel.

• Opportunity to work with diverse technologies across various business environments.

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.