IT Support Technician (On-site)

Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor currently.

Job Title: IT Support Technician

Location: Syracuse, NY (On-site)
Job Type: Contract
Pay Rate: $25/hr. - $28/hr. based on experience and skill level.

About the Role:

We are seeking a Level 1 IT Support Technician to provide first-line response to technical issues in a Windows and Microsoft environment. This break-fix role requires hands-on troubleshooting, including O365 support, basic networking, and server troubleshooting. The position involves both in-person and remote support using a ticketing system to track and resolve technical issues.

Key Responsibilities:

• Provide end-user support for hardware, software, and system-related issues.
• Troubleshoot and support Microsoft 365 (O365) applications and services.
• Perform basic networking troubleshooting, including connectivity and configuration.
• Assist with basic server troubleshooting and support tasks.
• Work with a ticketing system to track and manage support requests.
• Deliver in-person and remote support to users in a timely manner.
• Act as a first-line responder for IT issues, ensuring efficient problem resolution.
• Escalate complex technical problems as needed.

Qualifications:

Education:

• Associate’s degree in IT, Computer Science, or a related field (preferred)
• Relevant IT certifications (CompTIA A+, Network+ preferred)

Experience:

• 1-4 years of experience in an IT support or helpdesk role
• Experience supporting Windows-based environments
• O365 experience is required

Technical Skills:

• Strong end-user support and troubleshooting skills
• Hands-on experience with O365 administration and troubleshooting
• Basic networking troubleshooting (connectivity, configurations)
• Basic server troubleshooting and support
• Experience working with a ticketing system
• Familiarity with break-fix troubleshooting

Soft Skills:

• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work independently and in a team environment

ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.