IT Systems Specialist (On-site)

This is an on-site position - Syracuse, NY

Please no 3rd parties or C2C
Must be a US Permanent Resident or Citizen - we are unable to sponsor at this time.
 

The IT Systems Specialist will provide support to the organization through the configuration and support of employee-facing hardware and software technologies.

Primary Job Duties:

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including:
• PCs, laptops, tablets and peripherals
• Point of sale hardware
• Wireless handhelds and printers
• Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support VPN, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for:
• Asset tracking
• Device encryption
• Anti-malware protection
• Multi-factor authentication
• Patching of operating systems and applications
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.

Educational Requirements:

• Minimum: AS Degree or higher in a technology related field.

Experience

• 2 Years experience servicing PCs and other technology listed above.

Special Conditions of Employment

• Drug Test
• Criminal background check
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Valid driver’s license. 

Compensation

 $20.00 - $25.00 an hour

For additional details please contact Kevin Sabine at 315-449-1838 OR email ksabine@issitechpros.com