Network Engineer (Hybrid - White Plains, NY)
500 Plum Street , Suite 400 Syracuse, NY 13204 US
Job Description
Please no 3rd parties or C2C.
Must be a US Permanent Resident or Citizen.
We are unable to sponsor at this time.
Location: White Plains, NY
Salary Range: $130,000 - $140,000 depending on experience
About the Role:
We are seeking a skilled and detail-oriented Network Engineer to join our team. You will be responsible for providing exceptional support, troubleshooting, and post-sale implementation of Cisco and Palo Alto solutions. The role includes installing, configuring, and deploying network equipment such as routers, switches, and firewalls. The ideal candidate is a proactive problem-solver with strong technical expertise and customer-facing experience.
Key Responsibilities:
Implementation and Deployment:
- Install, configure, and deploy Cisco and Palo Alto solutions, including routers, switches, and firewalls.
- Collaborate with customers to ensure a seamless transition from pre-sale to post-sale deployment.
- Customize network configurations to meet client-specific requirements and industry best practices.
Support and Troubleshooting:
- Provide technical support for post-sale customers, resolving network-related issues efficiently.
- Conduct root-cause analysis and implement solutions to prevent recurring issues.
- Assist with escalations from Tier 1/2 support teams when advanced expertise is required.
- Deliver exceptional customer service to ensure client satisfaction and retention.
- Provide on-site and remote technical support, training, and knowledge sharing with customers.
- Maintain communication with clients regarding project progress and best practices.
- Maintain accurate documentation of network configurations, milestones, and technical resolutions.
- Deliver detailed post-implementation reports to customers.
- Provide feedback to internal teams for product and service improvement.
- Work closely with sales, project management, and pre-sales engineering teams to align customer needs with deliverables.
- Participate in team meetings to discuss updates, challenges, and best practices.
Qualifications
Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5-7 years in network engineering or a similar role with Cisco and Palo Alto environment.
- Hands-on experience with routers, switches, and firewalls.
- In-depth knowledge of Cisco technologies
- Proficiency in protocols such as BGP, OSPF, VLAN, VPN, and NAT.
- Familiarity with network monitoring and diagnostic tools
- Preferred: CCNP, PCNSE, or equivalent.
- Strong problem-solving, communication, and interpersonal skills.
- Work with cutting-edge networking solutions from Cisco and Palo Alto Networks.
- Be part of a collaborative and inclusive team.
- Enjoy a competitive salary and benefits package.
- Access to professional development and training certifications.
ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Requirements
Meet Your Recruiter
John Berardi
Recruiter
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