ISSI Tech Pros
http://www.issitechpros.com
http://www.issitechpros.com
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Kevin Sabine
Tier 1 Helpdesk Technician (On-Site)
Posted: 09/15/24
2024-08-22
2024-10-15
Employment Type:
Contract To Hire
Job Category: IT - PC Support
Job Number: 6852
Job Description
*Please no 3rd parties or C2C
*Must be a US Permanent Resident or Citizen - we are unable to sponsor at this time.
This is an onsite 90-day contract to direct-hire role located in Syracuse, NY.
Responsibilities:
Required Skills & Experience:
ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
FOR MORE INFORMATION, CONTACT Kevin Sabine @ 315-449-1838 ext. 220 OR ksabine@issitechpros.com
*Must be a US Permanent Resident or Citizen - we are unable to sponsor at this time.
This is an onsite 90-day contract to direct-hire role located in Syracuse, NY.
Responsibilities:
- Act as the initial contact for end users requiring technical support.
- Conduct effective troubleshooting by employing diagnostic methods and relevant questioning.
- Assess and identify the most appropriate solutions based on issues and information provided by end-users.
- Guide users step-by-step through the process of resolving their technical problems.
- Work collaboratively with and support other members of the IT teams.
- Utilize a service/help desk system to track, prioritize, and manage support requests efficiently.
- Establish, document, and maintain system standards to ensure consistent performance.
- Successfully complete assigned projects within the designated time frame, budget, and specifications.
Required Skills & Experience:
- Previous experience in information technology or system administration is desirable.
- Knowledge of PC hardware, familiarity with office environments.
- Proficient in Microsoft Office suite and related technologies, with a strong capability to learn new software and systems.
- Energetic and team-oriented attitude, coupled with a willingness provide support to end users and an aptitude for continuous learning.
- Excellent attention to detail with the ability to meticulously document, adhere to, and enforce standards across all IT platforms.
- Experience with service/help desk systems for managing, troubleshooting, and resolving end-user support requests.
ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
FOR MORE INFORMATION, CONTACT Kevin Sabine @ 315-449-1838 ext. 220 OR ksabine@issitechpros.com
Meet Your Recruiter
Kevin Sabine
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